: Most-Read Full-Text Articles http://cqx.sagepub.com/ Most-read rankings are recalculated at the beginning of the month based on usage of full-text and PDF views for the previous month. 2009-11-08 <![CDATA[The Effects of Leadership Style on Hotel Employees' Commitment to Service Quality]]> http://cqx.sagepub.com/cgi/content/short/50/2/209?rss=1&ssource=mfc May 1, 2009; 50:209-231
Article]]> Ronald A. Clark, Michael D. Hartline, Keith C. Jones 2009-05-01 SAGE Publications <![CDATA[Ecotourism as Mass Tourism: Contradiction or Reality?]]> http://cqx.sagepub.com/cgi/content/short/42/2/104?rss=1&ssource=mfc Apr 1, 2001; 42:104-112
Article]]> David Bruce Weaver 2001-04-01 10.1177/0010880401422010 SAGE Publications <![CDATA[Customer Orientation or Competitor Orientation: Which Marketing Strategy Has a Higher Payoff for Hotel Brands?]]> http://cqx.sagepub.com/cgi/content/short/50/1/19?rss=1&ssource=mfc Feb 1, 2009; 50:19-28
Article]]> Chekitan Dev, Kevin Zheng Zhou, Jim Brown, Sanjeev Agarwal 2009-02-01 SAGE Publications <![CDATA[Hotel Reform in China: A SWOT Analysis]]> http://cqx.sagepub.com/cgi/content/short/46/2/153?rss=1&ssource=mfc May 1, 2005; 46:153-169
Article]]> Larry Yu, Gu Huimin 2005-05-01 10.1177/0010880404273892 SAGE Publications <![CDATA[Perceptions of Chinese Hotels]]> http://cqx.sagepub.com/cgi/content/short/48/4/380?rss=1&ssource=mfc Nov 1, 2007; 48:380-391
Article]]> Chris Ryan, Gu Huimin 2007-11-01 10.1177/0010880407305550 SAGE Publications <![CDATA[European Hoteliers' Environmental Attitudes: Greening the Business]]> http://cqx.sagepub.com/cgi/content/short/46/2/188?rss=1&ssource=mfc May 1, 2005; 46:188-204
Article]]> Paulina Bohdanowicz 2005-05-01 10.1177/0010880404273891 SAGE Publications <![CDATA[Key Factors in Guests' Perception of Hotel Atmosphere]]> http://cqx.sagepub.com/cgi/content/short/50/1/29?rss=1&ssource=mfc Feb 1, 2009; 50:29-43
Article]]> Morten Heide, Kjell Gronhaug 2009-02-01 10.1177/1938965508328420 SAGE Publications <![CDATA[Taiwan's Hotel Rating System: A Service Quality Perspective]]> http://cqx.sagepub.com/cgi/content/short/48/4/392?rss=1&ssource=mfc Nov 1, 2007; 48:392-401
Article]]> Ching-Shu Su, Lou-Hon Sun 2007-11-01 10.1177/0010880407305836 SAGE Publications <![CDATA[Revenue Management's Renaissance: A Rebirth of the Art and Science of Profitable Revenue Generation]]> http://cqx.sagepub.com/cgi/content/short/50/1/56?rss=1&ssource=mfc Feb 1, 2009; 50:56-81
Article]]> Robert G. Cross, Jon A. Higbie, David Q. (Dax) Cross 2009-02-01 10.1177/1938965508328716 SAGE Publications <![CDATA[Dimensions of Customer Loyalty: Separating Friends from Well Wishers]]> http://cqx.sagepub.com/cgi/content/short/43/1/47?rss=1&ssource=mfc Feb 1, 2002; 43:47-59
Article]]> Seyhmus Baloglu 2002-02-01 10.1177/0010880402431005 SAGE Publications <![CDATA[The Combined Effects of the Physical Environment and Employee Behavior on Customer Perception of Restaurant Service Quality]]> http://cqx.sagepub.com/cgi/content/short/48/1/59?rss=1&ssource=mfc Feb 1, 2007; 48:59-69
Article]]> Eileen A. Wall, Leonard L. Berry 2007-02-01 10.1177/0010880406297246 SAGE Publications <![CDATA[Competitive Pricing Decisions in Uncertain Times]]> http://cqx.sagepub.com/cgi/content/short/50/3/325?rss=1&ssource=mfc Aug 1, 2009; 50:325-341
Article]]> Cathy A. Enz, Linda Canina, Mark Lomanno 2009-08-01 SAGE Publications <![CDATA[Loyalty Programs: Airlines Outdo Hotels]]> http://cqx.sagepub.com/cgi/content/short/50/3/371?rss=1&ssource=mfc Aug 1, 2009; 50:371-382
Article]]> Frederick Dekay, Rex S. Toh, Peter Raven 2009-08-01 SAGE Publications <![CDATA[Sustainable Tourism: The Case of the Blue Ridge National Heritage Area]]> http://cqx.sagepub.com/cgi/content/short/49/3/245?rss=1&ssource=mfc Aug 1, 2008; 49:245-257
Article]]> James E. Stoddard, Michael R. Evans, Dinesh S. Dave 2008-08-01 10.1177/1938965508320574 SAGE Publications <![CDATA[A Systems Approach to Service Quality: Tools for Hospitality Leaders]]> http://cqx.sagepub.com/cgi/content/short/47/1/36?rss=1&ssource=mfc Feb 1, 2006; 47:36-48
Article]]> Mark R. Testa, Lori J. Sipe 2006-02-01 10.1177/0010880405279173 SAGE Publications <![CDATA[Why Restaurants Fail]]> http://cqx.sagepub.com/cgi/content/short/46/3/304?rss=1&ssource=mfc Aug 1, 2005; 46:304-322
Article]]> H. G. Parsa, John T. Self, David Njite, Tiffany King 2005-08-01 10.1177/0010880405275598 SAGE Publications <![CDATA[The Role of Brand Affiliation in Hotel Market Value]]> http://cqx.sagepub.com/cgi/content/short/47/3/210?rss=1&ssource=mfc Aug 1, 2006; 47:210-223
Article]]> John W. O''Neill, Qu Xiao 2006-08-01 10.1177/0010880406289070 SAGE Publications <![CDATA[A Demand-Based Approach to Menu Pricing]]> http://cqx.sagepub.com/cgi/content/short/50/3/383?rss=1&ssource=mfc Aug 1, 2009; 50:383-387
Article]]> Thomas J. Kelly, Nicholas M. Kiefer, Kenneth Burdett 2009-08-01 10.1177/1938965509339038 SAGE Publications <![CDATA[How to Develop Successful Hospitality Innovation]]> http://cqx.sagepub.com/cgi/content/short/46/2/205?rss=1&ssource=mfc May 1, 2005; 46:205-222
Article]]> Michael Ottenbacher, Juergen Gnoth 2005-05-01 10.1177/0010880404271097 SAGE Publications <![CDATA[The Relationship of Sales and Marketing Expenses to Hotel Performance in the United States]]> http://cqx.sagepub.com/cgi/content/short/49/4/355?rss=1&ssource=mfc Nov 1, 2008; 49:355-363
Article]]> John W. O''Neill, Bjorn Hanson, Anna S. Mattila 2008-11-01 10.1177/1938965508324634 SAGE Publications <![CDATA[Hotel Rebranding and Rescaling: Effects on Financial Performance]]> http://cqx.sagepub.com/cgi/content/short/50/3/360?rss=1&ssource=mfc Aug 1, 2009; 50:360-370
Article]]> Bjorn Hanson, Anna S. Mattila, John W. O''Neill, Yonghee Kim 2009-08-01 SAGE Publications <![CDATA[Are Your Satisfied Customers Loyal?]]> http://cqx.sagepub.com/cgi/content/short/45/3/221?rss=1&ssource=mfc Aug 1, 2004; 45:221-234
Article]]> Iselin Skogland, Judy A. Siguaw 2004-08-01 10.1177/0010880404265231 SAGE Publications <![CDATA[Connecting with the Culture: A Case Study in Sustainable Tourism]]> http://cqx.sagepub.com/cgi/content/short/47/4/369?rss=1&ssource=mfc Nov 1, 2006; 47:369-381
Article]]> Ethan Hawkes, Robert J. Kwortnik Jr 2006-11-01 10.1177/0010880406289992 SAGE Publications <![CDATA[Identifying the Dimensions of the Guest's Hotel Experience]]> http://cqx.sagepub.com/cgi/content/short/50/1/44?rss=1&ssource=mfc Feb 1, 2009; 50:44-55
Article]]> Bonnie J. Knutson, Jeffrey A. Beck, Seunghyun Kim, Jaemin Cha 2009-02-01 10.1177/1938965508326305 SAGE Publications <![CDATA[The Compelling "Hard Case" for "Green" Hotel Development]]> http://cqx.sagepub.com/cgi/content/short/49/3/234?rss=1&ssource=mfc Aug 1, 2008; 49:234-244
Article]]> Jim Butler 2008-08-01 10.1177/1938965508322174 SAGE Publications <![CDATA[Exploring the Use of the Abbreviated Technology Readiness Index for Hotel Customer Segmentation]]> http://cqx.sagepub.com/cgi/content/short/50/3/342?rss=1&ssource=mfc Aug 1, 2009; 50:342-359
Article]]> Liana Victorino, Ekaterina Karniouchina, Rohit Verma 2009-08-01 SAGE Publications <![CDATA[Ability versus Personality: Factors that Predict Employee Job Performance]]> http://cqx.sagepub.com/cgi/content/short/48/3/313?rss=1&ssource=mfc Aug 1, 2007; 48:313-322
Article]]> J. Bruce Tracey, Michael C. Sturman, Michael J. Tews 2007-08-01 10.1177/0010880407302048 SAGE Publications <![CDATA[Information Technology in Hotel Management: A Framework for Evaluating the Sustainability of IT-Dependent Competitive Advantage]]> http://cqx.sagepub.com/cgi/content/short/49/3/282?rss=1&ssource=mfc Aug 1, 2008; 49:282-296
Article]]> Gabriele Piccoli 2008-08-01 10.1177/1938965508320722 SAGE Publications <![CDATA[Recognizing the Emotional Element in Service Excellence]]> http://cqx.sagepub.com/cgi/content/short/49/3/310?rss=1&ssource=mfc Aug 1, 2008; 49:310-316
Article]]> Misty M. Johanson, Robert H. Woods 2008-08-01 SAGE Publications <![CDATA[How Organizational Standards and Coworker Support Improve Restaurant Service]]> http://cqx.sagepub.com/cgi/content/short/48/4/370?rss=1&ssource=mfc Nov 1, 2007; 48:370-379
Article]]> Alex M. Susskind, K. Michele Kacmar, Carl P. Borchgrevink 2007-11-01 10.1177/0010880407300158 SAGE Publications <![CDATA[Measuring Customer-Based Restaurant Brand Equity]]> http://cqx.sagepub.com/cgi/content/short/45/2/115?rss=1&ssource=mfc May 1, 2004; 45:115-131
Article]]> Woo Gon Kim, Hong-Bumm Kim 2004-05-01 10.1177/0010880404264507 SAGE Publications <![CDATA[Strategic Analysis for the Hospitality Industry]]> http://cqx.sagepub.com/cgi/content/short/44/2/139?rss=1&ssource=mfc Apr 1, 2003; 44:139-152
Article]]> Jeffrey S. Harrison 2003-04-01 10.1177/0010880403442013 SAGE Publications <![CDATA[Scheduling Restaurant Workers to Minimize Labor Cost and Meet Service Standards]]> http://cqx.sagepub.com/cgi/content/short/50/2/155?rss=1&ssource=mfc May 1, 2009; 50:155-167
Article]]> Kyuwan Choi, Johye Hwang, Myoungju Park 2009-05-01 10.1177/1938965509333557 SAGE Publications <![CDATA[Hotel Revenue-management Forecasting: Evidence of Expert-judgment Bias]]> http://cqx.sagepub.com/cgi/content/short/45/1/85?rss=1&ssource=mfc Feb 1, 2004; 45:85-98
Article]]> Zvi Schwartz, Eli Cohen 2004-02-01 10.1177/0010880403260110 SAGE Publications <![CDATA[Guest Satisfaction and Restaurant Performance]]> http://cqx.sagepub.com/cgi/content/short/48/3/284?rss=1&ssource=mfc Aug 1, 2007; 48:284-298
Article]]> Sachin Gupta, Edward McLaughlin, Miguel Gomez 2007-08-01 10.1177/0010880407301735 SAGE Publications <![CDATA[To Hedge or Not to Hedge: Revenue Management and Exchange Rate Risk]]> http://cqx.sagepub.com/cgi/content/short/50/3/301?rss=1&ssource=mfc Aug 1, 2009; 50:301-313
Article]]> Charles Chang 2009-08-01 SAGE Publications <![CDATA[Perceived Fairness of Yield Management]]> http://cqx.sagepub.com/cgi/content/short/43/1/21?rss=1&ssource=mfc Feb 1, 2002; 43:21-30
Article]]> Sheryl E. Kimes 2002-02-01 10.1177/0010880402431002 SAGE Publications <![CDATA[Contextual Factors and Cost Profiles Associated with Employee Turnover]]> http://cqx.sagepub.com/cgi/content/short/49/1/12?rss=1&ssource=mfc Feb 1, 2008; 49:12-27
Article]]> J. Bruce Tracey, Timothy R. Hinkin 2008-02-01 10.1177/0010880407310191 SAGE Publications <![CDATA[Developing In-House Careers and Retaining Management Talent: What Hospitality Professionals Want from Their Jobs]]> http://cqx.sagepub.com/cgi/content/short/48/2/163?rss=1&ssource=mfc May 1, 2007; 48:163-182
Article]]> Kate Walsh, Masako S. Taylor 2007-05-01 10.1177/0010880407300521 SAGE Publications <![CDATA[Financial Rewards for Social Responsibility: A Mixed Picture for Restaurant Companies]]> http://cqx.sagepub.com/cgi/content/short/50/2/168?rss=1&ssource=mfc May 1, 2009; 50:168-179
Article]]> Sun-Young Park, Seoki Lee 2009-05-01 10.1177/1938965509331814 SAGE Publications <![CDATA[Transition, but Not Farewell]]> http://cqx.sagepub.com/cgi/content/short/50/3/276?rss=1&ssource=mfc Aug 1, 2009; 50:276-277
Article]]> 2009-08-01 10.1177/1938965509342154 SAGE Publications <![CDATA[Differentiating Hospitality Operations via Experiences: Why Selling Services Is Not Enough]]> http://cqx.sagepub.com/cgi/content/short/43/3/87?rss=1&ssource=mfc Jun 1, 2002; 43:87-96
Article]]> James H. Gilmore, B. Joseph Pine II 2002-06-01 10.1177/0010880402433009 SAGE Publications <![CDATA[Association of Nonfinancial Performance Measures with the Financial Performance of a Lodging Chain]]> http://cqx.sagepub.com/cgi/content/short/46/4/394?rss=1&ssource=mfc Nov 1, 2005; 46:394-412
Article]]> Rajiv D. Banker, Gordon Potter, Dhinu Srinivasan 2005-11-01 10.1177/0010880405275597 SAGE Publications <![CDATA[Global Brand Expansion: How to Select a Market Entry Strategy]]> http://cqx.sagepub.com/cgi/content/short/48/1/13?rss=1&ssource=mfc Feb 1, 2007; 48:13-27
Article]]> Chekitan S. Dev, James R. Brown, Kevin Zheng Zhou 2007-02-01 10.1177/0010880406294472 SAGE Publications <![CDATA[The Brand-Personality Scale: An Application for Restaurants]]> http://cqx.sagepub.com/cgi/content/short/40/3/48?rss=1&ssource=mfc Jun 1, 1999; 40:48-55
Article]]> Judy A. Siguaw, Anna Mattila, Jon R. Austin 1999-06-01 10.1177/001088049904000319 SAGE Publications <![CDATA[The Effect of Meal Pace on Customer Satisfaction]]> http://cqx.sagepub.com/cgi/content/short/48/3/231?rss=1&ssource=mfc Aug 1, 2007; 48:231-244
Article]]> Breffni M. Noone, Sheryl E. Kimes, Anna S. Mattila, Jochen Wirtz 2007-08-01 10.1177/0010880407304020 SAGE Publications <![CDATA[The Role of Technology in Restaurant Revenue Management]]> http://cqx.sagepub.com/cgi/content/short/49/3/297?rss=1&ssource=mfc Aug 1, 2008; 49:297-309
Article]]> Sheryl E. Kimes 2008-08-01 10.1177/1938965508322768 SAGE Publications <![CDATA[Knowledge, Skills, and Abilities for Lodging Management]]> http://cqx.sagepub.com/cgi/content/short/45/3/285?rss=1&ssource=mfc Aug 1, 2004; 45:285-298
Article]]> Christine Kay, Elisa Moncarz 2004-08-01 10.1177/0010880404265351 SAGE Publications <![CDATA[Helping Managers Help Themselves: The Use and Utility of On-the-Job Interventions to Improve the Impact of Interpersonal Skills Training]]> http://cqx.sagepub.com/cgi/content/short/50/2/245?rss=1&ssource=mfc May 1, 2009; 50:245-258
Article]]> Michael J. Tews, J. Bruce Tracey 2009-05-01 10.1177/1938965509333520 SAGE Publications <![CDATA[Hotel and Tourism Development in Cuba: Opportunities, Management Challenges, and Future Trends]]> http://cqx.sagepub.com/cgi/content/short/46/2/223?rss=1&ssource=mfc May 1, 2005; 46:223-246
Article]]> Julio Cervino, Jose Maria Cubillo 2005-05-01 10.1177/0010880405275316 SAGE Publications