: Most-Cited Full-Text Articles http://cqx.sagepub.com/ Most-cited rankings are recalculated at the beginning of the month and are based on citations to articles on this journal site from articles in other HighWire-hosted journals. 2009-11-08 <![CDATA[Emotional Bonding and Restaurant Loyalty]]> http://cqx.sagepub.com/cgi/content/short/42/6/73?rss=1&ssource=mfc Dec 1, 2001; 42:73-79
Article]]> Anna S. Mattila 2001-12-01 10.1177/0010880401426009 SAGE Publications <![CDATA[Hotel Lending in the 1990s: Amateurs Beware]]> http://cqx.sagepub.com/cgi/content/short/35/6/39?rss=1&ssource=mfc Dec 1, 1994; 35:39-46
Article]]> James R. Butler Jr., P. Peter Benudiz 1994-12-01 10.1177/001088049403500611 SAGE Publications <![CDATA[Why Destination Areas Rise and Fall in Popularity]]> http://cqx.sagepub.com/cgi/content/short/14/4/55?rss=1&ssource=mfc Feb 1, 1974; 14:55-58
Article]]> Stanley C. Plog 1974-02-01 10.1177/001088047401400409 SAGE Publications <![CDATA[On-Line Pricing: An Analysis of Hotel-company Practices]]> http://cqx.sagepub.com/cgi/content/short/44/1/88?rss=1&ssource=mfc Feb 1, 2003; 44:88-96
Article]]> Peter O''connor 2003-02-01 10.1177/0010880403441009 SAGE Publications <![CDATA[Website-generated Market-research Data: Tracing the Tracks Left Behind by Visitors]]> http://cqx.sagepub.com/cgi/content/short/42/1/82?rss=1&ssource=mfc Feb 1, 2001; 42:82-91
Article]]> Jamie Murphy, Charles F. Hofacker, Michelle Bennett 2001-02-01 10.1177/0010880401421010 SAGE Publications <![CDATA[Korea's Lodging Industry: Problems, Profitability and Regulations]]> http://cqx.sagepub.com/cgi/content/short/39/1/60?rss=1&ssource=mfc Feb 1, 1998; 39:60-67
Article]]> Woo Gon Kim, Hyun Ju Shin, Kye-Sung Chon 1998-02-01 10.1177/001088049803900109 SAGE Publications <![CDATA[The Yield-Management Approach to Hotel-Room Pricing]]> http://cqx.sagepub.com/cgi/content/short/30/1/40?rss=1&ssource=mfc May 1, 1989; 30:40-45
Article]]> Walter J. Relihan III 1989-05-01 10.1177/001088048903000113 SAGE Publications <![CDATA[Clarifying "Fuzzy" Hospitality-management Problems with Depth Interviews and Qualitative Analysis]]> http://cqx.sagepub.com/cgi/content/short/44/2/117?rss=1&ssource=mfc Apr 1, 2003; 44:117-129
Article]]> Robert J. Kwortnik Jr. 2003-04-01 10.1177/0010880403442011 SAGE Publications <![CDATA[Brand Extension and Customer Loyalty: Evidence from the Lodging Industry]]> http://cqx.sagepub.com/cgi/content/short/43/4/5?rss=1&ssource=mfc Aug 1, 2002; 43:5-16
Article]]> Weizhong Jiang, Chekitan S. Dev, Vithala R. Rao 2002-08-01 10.1177/0010880402434001 SAGE Publications <![CDATA[Dimensions of Customer Loyalty: Separating Friends from Well Wishers]]> http://cqx.sagepub.com/cgi/content/short/43/1/47?rss=1&ssource=mfc Feb 1, 2002; 43:47-59
Article]]> Seyhmus Baloglu 2002-02-01 10.1177/0010880402431005 SAGE Publications <![CDATA[Evoking Emotion: Affective Keys to Hotel Loyalty]]> http://cqx.sagepub.com/cgi/content/short/43/1/39?rss=1&ssource=mfc Feb 1, 2002; 43:39-46
Article]]> Jonathan Barsky, Leonard Nash 2002-02-01 10.1177/0010880402431004 SAGE Publications <![CDATA[Henry B. Plant: Developer of Floida's Sun Coast]]> http://cqx.sagepub.com/cgi/content/short/41/4/58?rss=1&ssource=mfc Aug 1, 2000; 41:58-61
Article]]> Stanley Turkel 2000-08-01 10.1177/001088040004100415 SAGE Publications <![CDATA[Restaurant Revenue Management: Applying Yield Management to the Restaurant Industry]]> http://cqx.sagepub.com/cgi/content/short/39/3/32?rss=1&ssource=mfc Jun 1, 1998; 39:32-39
Article]]> Sheryl E. Kimes, Richard B. Chase, Summee Choi, Philip Y Lee, Elizabeth N Ngonzi 1998-06-01 10.1177/001088049803900308 SAGE Publications <![CDATA[The Overbooking Question: A Simulation]]> http://cqx.sagepub.com/cgi/content/short/30/2/14?rss=1&ssource=mfc Aug 1, 1989; 30:14-20
Article]]> Carolyn U. Lambert, Joseph M. Lambert, Thomas P. Cullen 1989-08-01 10.1177/001088048903000206 SAGE Publications <![CDATA[Dineserv: A Tool for Measuring Service Quality in Restaurants]]> http://cqx.sagepub.com/cgi/content/short/36/2/56?rss=1&ssource=mfc Apr 1, 1995; 36:56-60
Article]]> Pete Stevens, Bonnie Knutson, Mark Patton 1995-04-01 10.1177/001088049503600226 SAGE Publications <![CDATA[Turnover and What to Do About It]]> http://cqx.sagepub.com/cgi/content/short/33/1/40?rss=1&ssource=mfc Feb 1, 1992; 33:40-45
Article]]> John J. Hogan 1992-02-01 10.1177/001088049203300120 SAGE Publications <![CDATA[How to Add Visual Impact to Your Presentations]]> http://cqx.sagepub.com/cgi/content/short/32/1/46?rss=1&ssource=mfc May 1, 1991; 32:46-51
Article]]> Joyce I. Nies, Richard F. Tas 1991-05-01 10.1177/001088049103200114 SAGE Publications <![CDATA[Why Restaurants Fail]]> http://cqx.sagepub.com/cgi/content/short/46/3/304?rss=1&ssource=mfc Aug 1, 2005; 46:304-322
Article]]> H. G. Parsa, John T. Self, David Njite, Tiffany King 2005-08-01 10.1177/0010880405275598 SAGE Publications <![CDATA[A Strategy for Customer Satisfaction]]> http://cqx.sagepub.com/cgi/content/short/33/5/32?rss=1&ssource=mfc Oct 1, 1992; 33:32-40
Article]]> Jonathan D. Barsky, Richard Labagh 1992-10-01 10.1177/001088049203300524 SAGE Publications <![CDATA[Food to Feed]]> http://cqx.sagepub.com/cgi/content/short/41/1/14?rss=1&ssource=mfc Feb 1, 2000; 41:14-14
Article]]> G. W. 2000-02-01 10.1177/001088040004100115 SAGE Publications <![CDATA[The Brand-Personality Scale: An Application for Restaurants]]> http://cqx.sagepub.com/cgi/content/short/40/3/48?rss=1&ssource=mfc Jun 1, 1999; 40:48-55
Article]]> Judy A. Siguaw, Anna Mattila, Jon R. Austin 1999-06-01 10.1177/001088049904000319 SAGE Publications <![CDATA[Increasing Restaurant Profits with Product Merchandising]]> http://cqx.sagepub.com/cgi/content/short/37/1/72?rss=1&ssource=mfc Feb 1, 1996; 37:72-79
Article]]> James C. Makens, John T. Bowen 1996-02-01 10.1177/001088049603700118 SAGE Publications <![CDATA[Learning by Example: The Critical-Incident Technique]]> http://cqx.sagepub.com/cgi/content/short/30/2/58?rss=1&ssource=mfc Aug 1, 1989; 30:58-60
Article]]> R. Thomas George 1989-08-01 10.1177/001088048903000214 SAGE Publications <![CDATA[Boosting Your Bottom Line with Yield Management]]> http://cqx.sagepub.com/cgi/content/short/28/4/52?rss=1&ssource=mfc Feb 1, 1988; 28:52-56
Article]]> Eric B. Orkin 1988-02-01 10.1177/001088048802800416 SAGE Publications <![CDATA[Key Factors in Guest Satisfaction]]> http://cqx.sagepub.com/cgi/content/short/28/4/44?rss=1&ssource=mfc Feb 1, 1988; 28:44-51
Article]]> Ernest R. Cadotte, Normand Turgeon 1988-02-01 10.1177/001088048802800415 SAGE Publications <![CDATA[Task-Unit Scheduling for Improved Service and Productivity]]> http://cqx.sagepub.com/cgi/content/short/25/2/78?rss=1&ssource=mfc Aug 1, 1984; 25:78-83
Article]]> Alister Wilson, Raymond J. Goodman Jr. 1984-08-01 10.1177/001088048402500226 SAGE Publications <![CDATA[Case Teaching: Special Issues in Hospitality]]> http://cqx.sagepub.com/cgi/content/short/25/2/64?rss=1&ssource=mfc Aug 1, 1984; 25:64-66
Article]]> K. Michael Haywood, Judith A. Bauer 1984-08-01 10.1177/001088048402500222 SAGE Publications <![CDATA[The Basis off Hotel Selection]]> http://cqx.sagepub.com/cgi/content/short/25/1/54?rss=1&ssource=mfc May 1, 1984; 25:54-69
Article]]> Robert C. Lewis 1984-05-01 10.1177/001088048402500120 SAGE Publications <![CDATA[Influencing Associations' Site-Selection Process]]> http://cqx.sagepub.com/cgi/content/short/36/2/61?rss=1&ssource=mfc Apr 1, 1995; 36:61-68
Article]]> J. Dana Clark, Ken W. McCleary 1995-04-01 10.1177/001088049503600227 SAGE Publications <![CDATA[Multiunit Restaurant Management]]> http://cqx.sagepub.com/cgi/content/short/35/3/22?rss=1&ssource=mfc Jun 1, 1994; 35:22-22
Article]]> C. C. M. 1994-06-01 10.1177/001088049403500310 SAGE Publications <![CDATA[Debunking the Myths of Yield Management]]> http://cqx.sagepub.com/cgi/content/short/34/1/34?rss=1&ssource=mfc Feb 1, 1993; 34:34-41
Article]]> Warren H. Lieberman 1993-02-01 10.1177/001088049303400107 SAGE Publications <![CDATA[How Affective Commitment Boosts Guest Loyalty (and Promotes Frequent-guest Programs)]]> http://cqx.sagepub.com/cgi/content/short/47/2/174?rss=1&ssource=mfc May 1, 2006; 47:174-181
Article]]> Anna S. Mattila 2006-05-01 10.1177/0010880405283943 SAGE Publications <![CDATA[Let Me Count the Words: Quantifying Open-Ended Interactions with Guests]]> http://cqx.sagepub.com/cgi/content/short/46/3/323?rss=1&ssource=mfc Aug 1, 2005; 46:323-343
Article]]> Madeleine Pullman, Kelly McGuire, Charles Cleveland 2005-08-01 10.1177/0010880405276309 SAGE Publications <![CDATA[Hotel and Tourism Development in Cuba: Opportunities, Management Challenges, and Future Trends]]> http://cqx.sagepub.com/cgi/content/short/46/2/223?rss=1&ssource=mfc May 1, 2005; 46:223-246
Article]]> Julio Cervino, Jose Maria Cubillo 2005-05-01 10.1177/0010880405275316 SAGE Publications <![CDATA[Issues of Concern for Restaurant Owners and Managers]]> http://cqx.sagepub.com/cgi/content/short/45/4/315?rss=1&ssource=mfc Nov 1, 2004; 45:315-332
Article]]> Cathy A. Enz 2004-11-01 10.1177/0010880404270065 SAGE Publications <![CDATA[Are Your Satisfied Customers Loyal?]]> http://cqx.sagepub.com/cgi/content/short/45/3/221?rss=1&ssource=mfc Aug 1, 2004; 45:221-234
Article]]> Iselin Skogland, Judy A. Siguaw 2004-08-01 10.1177/0010880404265231 SAGE Publications <![CDATA[Computer Simulation in Hospitality Teaching, Practice, and Research]]> http://cqx.sagepub.com/cgi/content/short/44/2/85?rss=1&ssource=mfc Apr 1, 2003; 44:85-93
Article]]> Gary M. Thompson, Rohit Verma 2003-04-01 10.1177/0010880403442008 SAGE Publications <![CDATA[ADR Rule of Thumb: Validity and Suggestions for Its Application]]> http://cqx.sagepub.com/cgi/content/short/44/4/7?rss=1&ssource=mfc Aug 1, 2003; 44:7-16
Article]]> John W. O''Neill 2003-08-01 10.1177/0010880403444001 SAGE Publications <![CDATA[Differentiating Hospitality Operations via Experiences: Why Selling Services Is Not Enough]]> http://cqx.sagepub.com/cgi/content/short/43/3/87?rss=1&ssource=mfc Jun 1, 2002; 43:87-96
Article]]> James H. Gilmore, B. Joseph Pine II 2002-06-01 10.1177/0010880402433009 SAGE Publications <![CDATA[Permission E-mail Marketing as a Means of Targeted Promotion]]> http://cqx.sagepub.com/cgi/content/short/43/1/61?rss=1&ssource=mfc Feb 1, 2002; 43:61-69
Article]]> Ana Marinova, Jamie Murphy, Brian L. Massey 2002-02-01 10.1177/0010880402431006 SAGE Publications <![CDATA[Ecotourism as Mass Tourism: Contradiction or Reality?]]> http://cqx.sagepub.com/cgi/content/short/42/2/104?rss=1&ssource=mfc Apr 1, 2001; 42:104-112
Article]]> David Bruce Weaver 2001-04-01 10.1177/0010880401422010 SAGE Publications <![CDATA[Customer-choice Modeling: Reflections, Advances, and Managerial Implications]]> http://cqx.sagepub.com/cgi/content/short/44/5-6/156?rss=1&ssource=mfc Oct 1, 2003; 44:156-165
Article]]> Rohit Verma, Gerhard Plaschka 2003-10-01 10.1177/001088040304400521 SAGE Publications <![CDATA[The Effect of Meal Pace on Customer Satisfaction]]> http://cqx.sagepub.com/cgi/content/short/48/3/231?rss=1&ssource=mfc Aug 1, 2007; 48:231-244
Article]]> Breffni M. Noone, Sheryl E. Kimes, Anna S. Mattila, Jochen Wirtz 2007-08-01 10.1177/0010880407304020 SAGE Publications <![CDATA[From Customer Value to Engineering Pleasurable Experiences: in Real Life and Online]]> http://cqx.sagepub.com/cgi/content/short/44/5-6/124?rss=1&ssource=mfc Oct 1, 2003; 44:124-130
Article]]> Laurette Dube, Jordan Le Bel, Donna Sears 2003-10-01 10.1177/001088040304400517 SAGE Publications <![CDATA["Loyalty: A Strategic Commitment'']]> http://cqx.sagepub.com/cgi/content/short/44/5-6/47?rss=1&ssource=mfc Oct 1, 2003; 44:47-52
Article]]> Stowe Shoemaker, John T. Bowen 2003-10-01 10.1177/001088040304400506 SAGE Publications <![CDATA[I Told You So!: Restaurant Customers' Word-of-mouth Communication Patterns]]> http://cqx.sagepub.com/cgi/content/short/43/2/75?rss=1&ssource=mfc Apr 1, 2002; 43:75-85
Article]]> Alex M. Susskind 2002-04-01 10.1177/001088040204300208 SAGE Publications <![CDATA[Marketing Services by Managing the Environment]]> http://cqx.sagepub.com/cgi/content/short/23/1/35?rss=1&ssource=mfc May 1, 1982; 23:35-40
Article]]> Bernard H. Booms, Mary J. Bitner 1982-05-01 10.1177/001088048202300107 SAGE Publications <![CDATA[Capacity Management: Making Your Service Delivery More Productive]]> http://cqx.sagepub.com/cgi/content/short/31/4/77?rss=1&ssource=mfc Feb 1, 1991; 31:77-88
Article]]> Brian T. Sill 1991-02-01 10.1177/001088049103100420 SAGE Publications <![CDATA[Grand Strategy: Making Your Restaurant a Winner]]> http://cqx.sagepub.com/cgi/content/short/31/2/72?rss=1&ssource=mfc Aug 1, 1990; 31:72-77
Article]]> Joseph J. West, Michael D. Olsen 1990-08-01 10.1177/001088049003100211 SAGE Publications <![CDATA[Managing Hotel Brand Equity: A Customer-centric Framework for Assessing Performance]]> http://cqx.sagepub.com/cgi/content/short/41/3/22?rss=1&ssource=mfc Jun 1, 2000; 41:22-31
Article]]> Keshav Prasad, Chekitan S. Dev 2000-06-01 10.1177/001088040004100314 SAGE Publications