SAGE Website Help Contact Us

Sign In to gain access to subscriptions and/or personal tools.

Sign In to gain access to subscriptions and/or personal tools.

Gaming

Bo J. Bernhard, Michael S. Green, and Anthony F. Lucas, "From Maverick to Mafia to MBA: Gaming Industry Leadership in Las Vegas from 1931 through 2007," CQ 49 (May 2008): 177-190.

Flavia Hendler and Kathryn A. Latour, "A Qualitative Analysis of Slot Clubs as Drivers of Casino Loyalty," CQ 49 (May 2008): 105-121.

Clayton Peister, "Table-Games Revenue Management: Applying Survival Analysis," CQ 48 (February 2007): 70-87.

Hotel Operations

Misty M. Johanson and Robert H. Woods, "Recognizing the Emotional Element in Service Excellence," CQ 49 (August 2008): 310-316.

Peter O'Connor, "Online Consumer Privacy: An Analysis of Hotel Company Behavior," CQ 48 (May 2007): 183-200.

Madeleine E. Pullman and Stephani K. A. Robson, "Visual Methods: Using Photographs to Capture Customers' Experience with Design," CQ 48 (May 2007): 121-144.

Kristin V. Rohlfs and Sheryl E. Kimes, "Customers' Perceptions of Best Available Hotel Rates," CQ 48 (May 2007): 151-162.

Marketing

Chekitan Dev, Kevin Zheng Zhou, Jim Brown, and Sanjeev Agarwal, "Customer Orientation or Competitor Orientation: Which Marketing Strategy Has a Higher Payoff for Hotel Brands?," CQ 50 (February 2009): 19-28.

Chekitan S. Dev, James R. Brown, and Kevin Zheng Zhou, "Global Brand Expansion: How to Select a Market Entry Strategy," CQ 48 (February 2007): 13-27.

Robert J. Kwortnik, Jr. and James Vosburgh, "Driving Demand for the Quarterdeck: A Case Study," CQ 48 (August 2007): 323-341.

Michael S. LaTour, "Using New Brain Science to Address the Quarterdeck Dilemma," CQ 48 (August 2007): 345-347.

Morten Heide and Kjell Grønhaug, "Key Factors in Guests' Perception of Hotel Atmosphere," CQ 50 (February 2009): 29-43.

John W. O'Neill, Bjorn Hanson, and Anna S. Mattila, "The Relationship of Sales and Marketing Expenses to Hotel Performance in the United States," CQ 49 (November 2008): 355-363.

Rex S. Toh, "Driving Demand for the Quarterdeck: A Commentary," CQ 48 (August 2007): 342-344.

Restaurants

Kathryn A. Braun-LaTour and Michael S. LaTour, "Using Childhood Memory Elicitation to Gain Insights into a Brand at a Crossroads: The In-N-Out Burger Situation," CQ 48 (August 2007): 246-273

Breffni M. Noone, Sheryl E. Kimes, Anna S. Mattila, and Jochen Wirtz, "The Effect of Meal Pace on Customer Satisfaction," CQ 48 (August 2007): 231-244.

Sachin Gupta, Edward McLaughlin, and Miguel Gomez, "Guest Satisfaction and Restaurant Performance," CQ 48 (August 2007): 284-298.

Alex M. Susskind, K. Michele Kacmar, and Carl P. Borchgrevink, "How Organizational Standards and Coworker Support Improve Restaurant Service," CQ 48 (November 2007): 370-379.

Eileen A. Wall and Leonard L. Berry, "The Combined Effects of the Physical Environment and Employee Behavior on Customer Perception of Restaurant Service Quality," CQ 48 (February 2007): 59-69.

Tourism

Kenneth Backman, "The Challenge of Cuban Tourism: A Commentary on "Cuba at the Crossroads"," CQ 48 (November 2007): 423-425.

Sergei Khrushchev, Tony L. Henthorne, and Michael S. Latour, "Cuba at the Crossroads: The Role of the U.S. Hospitality Industry in Cuban Tourism Initiatives," CQ 48 (November 2007): 402-415.

John M. Kirk, "Toward an Understanding of the Tourism Potential in Cuba," CQ 48 (November 2007): 416-418

James Macaulay, "Tourism and the Transformation of Cuba-Revisted," CQ 48 (November 2007): 419-422.

Beverley Sparks, Ken Butcher, and Grace Pan, "Understanding Customer-Derived Value in the Timeshare Industry," CQ 48 (February 2007): 28-45.

Zhaoping Liu, Judy A. Siguaw, and Cathy A. Enz, "Using Tourist Travel Habits and Preferences to Assess Strategic Destination Positioning: The Case of Costa Rica," CQ 49 (August 2008): 258-281.