Gary M. Thompson

Welcoming Sage Publications
Cornell Hotel and Restaurant Administration Quarterly 2004 45: 4-5. [PDF]  

Michael C. Sturman

Asking the Big Questions
Cornell Hotel and Restaurant Administration Quarterly 2004 45: 6-7. [PDF]  

In Brief: Executive summaries of this issue’s feature articles
Cornell Hotel and Restaurant Administration Quarterly 2004 45: 8-11. [PDF]  

Michael Lynn

Ethnic Differences in Tipping: A Matter of Familiarity with Tipping Norms
Cornell Hotel and Restaurant Administration Quarterly 2004 45: 12-22. [Abstract] [PDF]  

Emily D. Noll and Susan Arnold

Racial Differences in Restaurant Tipping: Evidence from the Field
Cornell Hotel and Restaurant Administration Quarterly 2004 45: 23-29. [Abstract] [PDF]  

Danielle Dirks and Stephen K. Rice

"Dining While Black": Tipping as Social Artifact
Cornell Hotel and Restaurant Administration Quarterly 2004 45: 30-47. [Abstract] [PDF]  

Gerald A. Fernandez

The Tipping Point— Gratuities,Culture, and Politics
Cornell Hotel and Restaurant Administration Quarterly 2004 45: 48-51. [Abstract] [PDF]  

Sheryl E. Kimes

Restaurant Revenue Management: Implementation at Chevys Arrowhead
Cornell Hotel and Restaurant Administration Quarterly 2004 45: 52-67. [Abstract] [PDF]  

Alex M. Susskind, Dennis Reynolds, and Eriko Tsuchiya

An Evaluation of Guests’ Preferred Incentives to Shift Time-variable Demand in Restaurants
Cornell Hotel and Restaurant Administration Quarterly 2004 45: 68-84. [Abstract] [PDF]  

Zvi Schwartz and Eli Cohen

Hotel Revenue-management Forecasting: Evidence of Expert-judgment Bias
Cornell Hotel and Restaurant Administration Quarterly 2004 45: 85-98. [Abstract] [PDF]  

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