Michael C. Sturman

A Salute to the Knowledge Gained with Elsevier Publishing
Cornell Hotel and Restaurant Administration Quarterly 2003 44: i. [PDF]  

Gary M. Thompson

Research Reflections
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 3. [PDF]  

Timothy R. Hinkin and J. Bruce Tracey

The Service Imperative: Factors Driving Meeting Effectiveness
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 17-26. [PDF]  

Timothy R. Hinkin and J. Bruce Tracey

Continued Relevance of "Factors Driving Meeting Effectiveness"
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 27-30. [PDF]  

John T. Bowen and Stowe Shoemaker

Loyalty: A Strategic Commitment
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 31-46. [PDF]  

Stowe Shoemaker and John T. Bowen

"Loyalty: A Strategic Commitment''
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 47-52. [PDF]  

Richard C. Morey and David A. Dittman

Evaluating a Hotel GM's Performance: A Case Study in Benchmarking
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 53-59. [PDF]  

Richard C. Morey and David A. Dittman

"Evaluating a Hotel GM's Performance"
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 60-67. [PDF]  

Richard C. Morey and Hubert E. Westfall

Continued from page 63
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 67-68. [PDF]  

John B. Corgel and Jan A. Deroos

Buying High and Selling Low: in the Lodging-Property Market
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 69-75. [PDF]  

John B. Corgel and Jan A. Deroos

The "Quiet Industry"
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 76-80. [PDF]  

Peter Åkerhielm, Chekitan S. Dev, and Malcolm A. Noden

Neglecting the Tourism
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 81-87. [PDF]  

Peter Åkerhielm, Chekitan S. Dev, and Malcolm A. Noden

European Integration and Tourism Development
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 88-93. [PDF]  

Rita Marie Emmer, Chuck Tauck, Scott Wilkinson, and Richard G. Moore

Global Distribution Systems
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 94-104. [PDF]  

Peter O'Connor and Gabriele Piccoli

Global Distribution Systems": Revisited
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 105-114. [PDF]  

Cathy A. Enz and Judy A. Siguaw

Innovations in Hotel Practice
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 115-123. [PDF]  

Laurette Dubé, Jordan Le Bel, and Donna Sears

From Customer Value to Engineering Pleasurable Experiences: in Real Life and Online
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 124-130. [PDF]  

Sheryl E. Kimes

Revenue Management: A Retrospective
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 131-138. [PDF]  

Michael Lynn

Tip Levels and Service: An Update, Extension, and Reconciliation
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 139-148. [PDF]  

Gary M. Thompson

Labor Scheduling: A Commentary
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 149-155. [PDF]  

Rohit Verma and Gerhard Plaschka

Customer-choice Modeling: Reflections, Advances, and Managerial Implications
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 156-165. [PDF]  

Bill Quain

Money: by Discouraging Their Customers from Spending It !
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 166-172. [PDF]  

Jonathan Barsky and Leonard Nash

Customer Satisfaction: Applying Concepts to Industry-wide Measures
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 173-183. [PDF]  

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