Andrew Hyland, Vanaja Puli, Michael Cummings, and Russ Sciandra

New York's Smoke-free Regulations:: Effects on Employment and Sales in the Hospitality Industry
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 9-16. [PDF]  

Beth G. Chung-Herrera, Cathy A. Enz, and Melenie J. Lankau

A Competencies Model: Grooming Future Hospitality Leaders:
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 17-25. [PDF]  

Karthik Namasivayam and Timothy R. Hinkin

The Effects of Control and Fairness: The Customer's Role in the Service Encounter:
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 26-36. [PDF]  

James B. Maas and Oriel Feldmanhall

How Hotels Can Help with Jet Lag: Beyond the Pillow Mint:
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 37-43. [PDF]  

T. Russell Crook, David J. Ketchen, Jr, and Charles C. Snow

Competitive Edge:: A Strategic Management Model
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 44-53. [PDF]  

William A. Brewer, III

Weathering the Legal Climate Today and Tomorrow
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 56-57. [PDF]  

James S. Renard and Kristi Motley

The Agency Challenge:: How Woolley, Woodley, and Other Cases Rearranged the Hotel-management Landscape
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 58-76. [PDF]  

William A. Brewer, III

The Next Wave of Hotel Litigation: Franchisees and Shareholders:
Cornell Hotel and Restaurant Administration Quarterly 2003 44: 77-88. [PDF]  

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