Rohit Verma, Gerhard Plaschka, and Jordan J. Louviere

Understanding Customer Choices: A Key to Successful Management of Hospitality Services
Cornell Hotel and Restaurant Administration Quarterly 2002 43: 15-24. [PDF]  

Madeleine E. Pullman and Gary M. Thompson

Evaluating Capacity- and Demand-Management Decisions at a Ski Resort
Cornell Hotel and Restaurant Administration Quarterly 2002 43: 25-36. [PDF]  

Kate Walsh

Service-delivery Strategies: Three Approaches to Consulting for Hospitality
Cornell Hotel and Restaurant Administration Quarterly 2002 43: 37-48. [PDF]  

Judi Brownell and Dennis Reynolds

Actions that Make a Difference: Strengthening the F&B Purchaser–Supplier Partnership
Cornell Hotel and Restaurant Administration Quarterly 2002 43: 49-61. [PDF]  

David Sherwyn

Arbitration of Employment-discrimination Lawsuits: Legalities, Practicalities, and Realities
Cornell Hotel and Restaurant Administration Quarterly 2002 43: 62-72. [PDF]  

Joseph A. Ismail, Michael C. Dalbor, and Juline E. Mills

Lodging-Segment Variability: Using RevPAR to Analyze
Cornell Hotel and Restaurant Administration Quarterly 2002 43: 73-80. [PDF]  

Daniel C. Quan, Jie Li, and Ankur Sehgal

The Performance of Lodging Properties in an Investment Portfolio
Cornell Hotel and Restaurant Administration Quarterly 2002 43: 81-89. [PDF]  

Chekitan S. Dev, M. Krishna Erramilli, and Sanjeev Agarwal

Brands Across Borders: Determining Factors in Choosing Franchising or Management Contracts for Entering International Markets
Cornell Hotel and Restaurant Administration Quarterly 2002 43: 91-104. [PDF]  

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