Cornell Hotel and Restaurant Administration Quarterly -- Table of Contents (August 1 2001, 42 [4])

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Contents: August 1 2001, Volume 42, No. 4 [Index by Author] Other Issues:

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Blair J. Berkley and Mohammad Ala: Identifying and Controlling Threatening Airline Passengers
Cornell Hotel and Restaurant Administration Quarterly 2001 42: 6-23. [PDF]

D. Daryl Wyckoff: New Tools for Achieving Service Quality: A Cornell Quarterly Classic
Cornell Hotel and Restaurant Administration Quarterly 2001 42: 25-38. [PDF]

Christopher Lovelock: A Retrospective Commentary: On the Article "New Tools for Achieving Service Quality"
Cornell Hotel and Restaurant Administration Quarterly 2001 42: 39-46. [PDF]

Laura A. Brannon and Amy E. Mccabe: Time-Restricted Sales Appeals: The Importance of Offering Real Value
Cornell Hotel and Restaurant Administration Quarterly 2001 42: 47-52. [PDF]

Lawrence R. Weatherford, Sheryl E. Kimes, and Darren A. Scott: Forecasting for Hotel Revenue Management: Testing Aggregation Against Disaggregation
Cornell Hotel and Restaurant Administration Quarterly 2001 42: 53-64. [PDF]

Tony Simons and Timothy Hinkin: The Effect of Employee Turnover on Hotel Profits: A Test Across Multiple Hotels
Cornell Hotel and Restaurant Administration Quarterly 2001 42: 65-69. [PDF]

Michael C. Sturman: The Compensation Conundrum: Does the Hospitality Industry Shortchange Its Employees—and Itself?
Cornell Hotel and Restaurant Administration Quarterly 2001 42: 70-76. [PDF]

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