Stanley Plog

Why Destination Areas Rise and Fall in Popularity: An Update of a Cornell Quarterly Classic
Cornell Hotel and Restaurant Administration Quarterly 2001 42: 13-24. [PDF]  

Sheryl E. Kimes

How Product Quality Drives Profitability: The Experience at Holiday Inn
Cornell Hotel and Restaurant Administration Quarterly 2001 42: 25-28. [PDF]  

John T. Gourville and Dilip Soman

How Packaging Services Can Hurt Consumption: The Potential Downside of Bundling
Cornell Hotel and Restaurant Administration Quarterly 2001 42: 29-37. [PDF]  

Gabriele Piccoli, Bonnie R. Spalding, and Blake Ives

A Framework for Improving Customer Service through Information Technology: The Customer-service Life Cycle
Cornell Hotel and Restaurant Administration Quarterly 2001 42: 38-45. [PDF]  

David Sherwyn, Michael C. Sturman, Zev J. Eigen, Michael Heise, and Jenn Walwyn

The Perversity of Sexual-Harassment Law: Effects of Recent Court Rulings
Cornell Hotel and Restaurant Administration Quarterly 2001 42: 46-56. [PDF]  

David M. Stipanuk

Energy Management in 2001 and Beyond: Operational Options that Reduce Use and Cost
Cornell Hotel and Restaurant Administration Quarterly 2001 42: 57-70. [PDF]  

David B. Strohmetz and Bruce Rind

The Impact of Tipping Recommendations on Tip Levels
Cornell Hotel and Restaurant Administration Quarterly 2001 42: 71-73. [PDF]  

James C. Makens

A Ski-industry Challenge: Clashing Cultures on the Slopes
Cornell Hotel and Restaurant Administration Quarterly 2001 42: 74-79. [PDF]  

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