From the Publisher: An Outstanding Roster
Cornell Hotel and Restaurant Administration Quarterly 1998 39: 3. [PDF]  

In Brief
Cornell Hotel and Restaurant Administration Quarterly 1998 39: 4-6. [PDF]  

John E.H. Sherry and Jamie Murphy

Letters
Cornell Hotel and Restaurant Administration Quarterly 1998 39: 11. [PDF]  

News & Views
Cornell Hotel and Restaurant Administration Quarterly 1998 39: 12-13. [PDF]  

Melenie J. Lankau and Beth G. Chung

Mentoring for Line-Level Employees
Cornell Hotel and Restaurant Administration Quarterly 1998 39: 14-19. [Abstract] [PDF]  

Margot B. Dermody and Russell Holloway

Recruitment and Retention of Managers: Developing a Management-career Package
Cornell Hotel and Restaurant Administration Quarterly 1998 39: 20-25. [Abstract] [PDF]  

Gary M. Thompson

Labor Scheduling, Part 2: Knowing How Many On-duty Employees to Schedule
Cornell Hotel and Restaurant Administration Quarterly 1998 39: 26-37. [Abstract] [PDF]  

Robert H. Woods, Denny G. Rutherford, Raymond Schmidgall, and Michael Sciarini

Hotel General Managers: Focused on the Core Business
Cornell Hotel and Restaurant Administration Quarterly 1998 39: 38-44. [Abstract] [PDF]  

Raymond S. Schmidgall and Agnes L. DeFranco

Budgeting and Forecasting: Current Practice in the Lodging Industry
Cornell Hotel and Restaurant Administration Quarterly 1998 39: 45-51. [Abstract] [PDF]  

Paul Beals and John V. Arabia

Lodging REITs: Ready for an Encore?
Cornell Hotel and Restaurant Administration Quarterly 1998 39: 52-59. [Abstract] [PDF]  

Atila Yüksel and Mike Rimmington

Customer-Satisfaction Measurement: Performance Counts
Cornell Hotel and Restaurant Administration Quarterly 1998 39: 60-70. [Abstract] [PDF]  

Bill Quain, Michael Sansbury, and Ted Abernethy

Revenue Enhancement, Part 2: Making More Money at Your Hotel
Cornell Hotel and Restaurant Administration Quarterly 1998 39: 71-79. [Abstract] [PDF]  

Zafar U. Ahmed, Victor L. Heller, and Kevin A. Hughes

Tourism in South Africa: Uneven Prospects
Cornell Hotel and Restaurant Administration Quarterly 1998 39: 80-90. [Abstract] [PDF]  

Stephen Rushmore and Carolyn Malone

Keys and Hotel Security: From Metal to Plastic
Cornell Hotel and Restaurant Administration Quarterly 1998 39: 91-95. [Abstract] [PDF]  

G.W.

From the Editor: Studying Strategy
Cornell Hotel and Restaurant Administration Quarterly 1998 39: 96. [PDF]  

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