Robert H. Woods and Raphael R. Kavanaugh

Gender Discrimination and Sexual Harassment as Experienced by Hospitality-Industry Managers: More than 80 percent of the men and women surveyed perceive gender discrimination and sexual harassment in the workplace as an ongoing problem
Cornell Hotel and Restaurant Administration Quarterly 1994 35: 16-21. [PDF]  

Sheryl E. Kimes

Perceived Fairness of Yield Management: Applying yield-management principles to rate structures is complicated by what consumers perceive as unfair practices
Cornell Hotel and Restaurant Administration Quarterly 1994 35: 22-29. [PDF]  

David Arnold

Profits and Prices: A Lodging Analysis: After three years of lagging prices and revenues, the lodging industry has begun to catch up on profits-thanks mostly to cost cutting. The problem now is that the cost-cutting well has gone dry, and improved profits require improved prices
Cornell Hotel and Restaurant Administration Quarterly 1994 35: 30-33. [PDF]  

Kirk Iwanowski and Cindy Rushmore

Introducing the Eco-Friendly Hotel: There are lots of reasons to pay attention to eco-tourism and, let's face it, the main ones have to do with money
Cornell Hotel and Restaurant Administration Quarterly 1994 35: 34-38. [PDF]  

Laurette Dubé and Leo M. Renaghan

Measuring Customer Satisfaction for Strategic Management: For financial success, a restaurant's management must make the connection between service attributes and return patronage. Here's a way to establish that connection
Cornell Hotel and Restaurant Administration Quarterly 1994 35: 39-47. [PDF]  

Thomas John Kelly, Nicholas M. Kiefer, and Kenneth Burdett

A Demand-Based Approach to Menu Pricing: If menu prices can be increased slightly without reducing sales, restaurant owners can enjoy higher profits. This pilot study indicates that prices can, indeed, be raised
Cornell Hotel and Restaurant Administration Quarterly 1994 35: 48-52. [PDF]  

JeAnna Abbott and Joseph Lanza

Trade Dress: Legal Interpretations of What Constitutes Distinctive Appearance: It's not a simple matter to know when an operation's total visual image and overall product presentation can be considered exclusive to a particular chain or company
Cornell Hotel and Restaurant Administration Quarterly 1994 35: 53-58. [PDF]  

George T. Kliavkoff

Controlling the Vicarious Liability of Hotel and Motel Franchisors: Hotel franchisors can become caught up in the improper actions of their franchisees through the legal concepts of agency, apparent agency, and vicarious liability, and the actual outcome of any such case is unpredictable
Cornell Hotel and Restaurant Administration Quarterly 1994 35: 59-73. [PDF]  

Steven B. Saperstein

Why Ask Why?: The ups and downs of dry-beer marketing provide lessons about consumer demand for all sorts of new products
Cornell Hotel and Restaurant Administration Quarterly 1994 35: 74-81. [PDF]  

David W. Taylor

Strategic Planning, Russian Style: A Russian hotel's strengths, weaknesses, opportunities, and threats (SWOT)
Cornell Hotel and Restaurant Administration Quarterly 1994 35: 82-89. [PDF]  

John B. Knight and Ronald F. Cichy

Lewis J. Minor: The Man, The Legend
Cornell Hotel and Restaurant Administration Quarterly 1994 35: 90-95. [PDF]  

Lies, Damned Lies ... and Statistics
Cornell Hotel and Restaurant Administration Quarterly 1994 35: 96-97. [PDF]  

When Disaster Strikes
Cornell Hotel and Restaurant Administration Quarterly 1994 35: 99. [PDF]  

Melinda Bush

Behind the Road Warriors: Travel Professionals Key to the $130 Billion Business Travel Market
Cornell Hotel and Restaurant Administration Quarterly 1994 35: 101. [PDF]  

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