From the Publisher: Bullish on Education
Cornell Hotel and Restaurant Administration Quarterly 1993 34: II. [PDF]  

The Morning Line..
Cornell Hotel and Restaurant Administration Quarterly 1993 34: 4-6. [PDF]  

Ralph R. Reiland, Michael Leven, and Robert D. McGrail

Letters
Cornell Hotel and Restaurant Administration Quarterly 1993 34: 7. [PDF]  

CHRAQ News
Cornell Hotel and Restaurant Administration Quarterly 1993 34: 10-13. [PDF]  

John E.H. Sherry

False and Misleading Promotional Material: A Word of Caution
Cornell Hotel and Restaurant Administration Quarterly 1993 34: 14-15. [Abstract] [PDF]  

Charles G. Partlow

How Ritz-Carlton Applies "TQM"
Cornell Hotel and Restaurant Administration Quarterly 1993 34: 16-24. [Abstract] [PDF]  

Glenn Withiam

American concierges set Service Standards
Cornell Hotel and Restaurant Administration Quarterly 1993 34: 25-29. [Abstract] [PDF]  

Liping A. Cai and Robert H. Woods

China's Tourism Service Failure
Cornell Hotel and Restaurant Administration Quarterly 1993 34: 30-39. [Abstract] [PDF]  

James W. Damitio and Raymond S. Schmidgall

Hospitality Professionals': Responses to Ethical Situations
Cornell Hotel and Restaurant Administration Quarterly 1993 34: 40-43. [Abstract] [PDF]  

Robert F. Quain and Michael M. Lefever

The Old Stevens: Memoirs of Bob Quain
Cornell Hotel and Restaurant Administration Quarterly 1993 34: 44-52. [Abstract] [PDF]  

Jeffrey L. Pellissier

Re Marketing: One Club's Response to a Changing Market
Cornell Hotel and Restaurant Administration Quarterly 1993 34: 53-58. [Abstract] [PDF]  

Michael P. Sim and M. Chase Burritt

Enhancing Resort Profitability with Membership Programs
Cornell Hotel and Restaurant Administration Quarterly 1993 34: 59-62. [Abstract] [PDF]  

Raymond S. Schmidgall and Bonnie J. knutson

Employment Benefits: A comparison between Academe and Industry
Cornell Hotel and Restaurant Administration Quarterly 1993 34: 64-68. [Abstract] [PDF]  

Jerald W. Chesser, Taylor Ellis, and Robert Rothberg

Hospitality Faculty: A Motivational Challenge
Cornell Hotel and Restaurant Administration Quarterly 1993 34: 69-74. [Abstract] [PDF]  

Kimberley J. Harris and Joseph J. West

Using Multimedia in Hospitality Training
Cornell Hotel and Restaurant Administration Quarterly 1993 34: 75-82. [Abstract] [PDF]  

Jack J. Clark and Avner Arbel

Producing Global Managers: The Need for a New Academic Paradigm
Cornell Hotel and Restaurant Administration Quarterly 1993 34: 83-89. [Abstract] [PDF]  

Cathy A. Enz, Leo M. Renaghan, and A. Neal Geller

Graduate-Level Education: A Survey of Stakeholder
Cornell Hotel and Restaurant Administration Quarterly 1993 34: 90-95. [Abstract] [PDF]  

G.W.

From the Editor: 2020 Foresight
Cornell Hotel and Restaurant Administration Quarterly 1993 34: 96. [PDF]  

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