The Morning Line: ... an executive summary of this issue's feature articles
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 4-7. [PDF]  

Letters
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 8. [PDF]  

Sale of Super 8 Pending
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 10. [PDF]  

Carl P. Borchgrevink

"Letters": (continued from page 8)
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 10. [PDF]  

Opryland and Hyatt Execs Earn Top Honors
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 11. [PDF]  

Filling the L&H Void
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 12. [PDF]  

A Call for Papers, Program Proposals
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 13. [PDF]  

How Finance Affects Labor Markets
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 14. [PDF]  

Service Guarantee Yields Surprise Results
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 14-15. [PDF]  

Table of Contents Volume 31
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 16-18. [PDF]  

Al Glanzberg

"Three Ps" Spell Success for Trusthouse Forte Executive for Frusthouse Forte Executive: A clear focus on people, product, and profits has helped propel Alfonso Giannuzzi to a top job with Trusthouse Forte. During a recent interview, Giannuzzi shared some of his thoughts on successful hotel management
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 19-23. [PDF]  

Zafar U. Ahmed

Marketing Your community: Correcting a Negative Image: Some destinations have gained a negative image in the minds of travelers. Here are some marketing methods for offsetting a bad image—whether the reputation is deserved or not
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 24-27. [PDF]  

Al Glanzberg

Revitalizing Tourisme in Northern Ireland
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 28-30. [PDF]  

Kye-Sung Chon, Pamela A. Weaver, and Chol Yong Kim

Marketing Your Commmunity: Image Analysis in Norfolk
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 31-37. [PDF]  

Hana Ayala

Back to the Future
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 38-45. [PDF]  

Marc Clark

Training for Tradition
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 46-51. [PDF]  

Judi Brownell

Middle Managers: Facing the Communication Challenge
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 52-59. [PDF]  

Joseph A. Russo, JR

Variance Analysis: Evaluating Hotel Room Sales
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 60-65. [PDF]  

Avner Arbel and Robert H. Woods

Inflation and Hotels. The Cost of Following a Faulty Routine
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 66-76. [PDF]  

Brian T. Sill

Capacity Management: Making Your Service Delivery More Productive
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 77-88. [PDF]  

Douglas P. Fisher

Restaurant Valuation: A Financial Approach
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 89-94. [PDF]  

James A. Fitzsimmons and Gavin B. Maurer

A Walk-Through Audit to Improve Restaurant Performance
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 95-100. [PDF]  

Gerald D. Robin

Alcohol-Service Liability: What the Courts are Saying
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 101-106. [PDF]  

Denney G. Rutherford and Jon P. McConnell

De Facto Security Standards: Operators at Risk
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 107-117. [PDF]  

David M. Stipanuk

Reviews : Kelleys of the Outrigger, by John W. McDermott. ORAFP Publishing Company, 3055 La Pietra Circle, Honolulu, HI 96815. 1990, 243 pp. Softcover, $10.95 (also available in hardcover and deluxe hardcover)
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 118. [PDF]  

In Search of: The Magic Bullet
Cornell Hotel and Restaurant Administration Quarterly 1991 31: 120. [PDF]  

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