Cornell Hotel and Restaurant Administration Quarterly -- Table of Contents (May 1990, 31 [1])

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Contents: May 1990, Volume 31, No. 1 [Index by Author] Other Issues:

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: ...a preview of the May Quarterly
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 4-10. [PDF]

: Letters
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 12. [PDF]

: Promus's Promise: Unconditional Service
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 12. [PDF]

: Implementing an unconditional guarantee: Satisfying Customers. Period
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 13. [PDF]

: Conference Report
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 14. [PDF]

: Yield Management Magic?
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 15. [PDF]

: FCSI looks at Europe 1992: The Train Is Leaving
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 16. [PDF]

: Conversion Aids: Chain Growth
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 17. [PDF]

Terrence E. Brown and Michael M. Lefever: A 50-Year Renaissance: The Hotel industry From 1939 to 1989
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 18-25. [PDF]

Mona Lange McCroskey: Arizona's community-Built Hotels
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 26-33. [PDF]

Joseph F. Durocher and Neil B. Niman: Antidote to the Shakeout
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 34-38. [PDF]

K. Michael Haywood: A Strategic Approach to Managing Technology
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 39-46. [PDF]

Joseph E. Durocher: Beat the Training Challenge with Interactive Videodiscs
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 47-51. [PDF]

Frank Panyko: Challenging Directions in Food Marketing
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 52-55. [PDF]

Peter Warren and Neil W. Ostergren: Challenges of the' 90s
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 56-59. [PDF]

Paula A. Francese and Leo M. Renaghan: Data-base Marketing: Building Customer Profiles
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 60-63. [PDF]

James C. Makens: Follow-Through: The Way to Added sales
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 64-67. [PDF]

Kye-Sung Chon and Hyun-Ju Shin: Korea's: Hotel and Tourism Industry
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 69-73. [PDF]

Lee Weng Kee and B.C. Ghosh: Strategies for Hotels in Singapore
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 74-79. [PDF]

Subhash C. Mehta and Ariel Vera: Segmentation in Singapore
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 80-87. [PDF]

Jonathan D. Barsky and Susan Dittmaim: Hotel Operations
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 88-95. [PDF]

Mindy Lin: Taiwan: Magnet for Japanese Tourists
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 96-97. [PDF]

John L. Sharpe: Lessons from Japan
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 98-103. [PDF]

Peter Åkerhielm, Chekitan S. Dev, and Malcolm A. Noden: Europe 1992: Neglecting the Tourism Opportunity
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 104-111. [PDF]

Titus Aaron, Edward Dry, and James L. Porter: The: in Employee Relations
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 112-117. [PDF]

Jeffrey L. Pellissier: Avoiding the Wrongful-Termination Pitfall
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 118-123. [PDF]

Arthur J. Hamilton: The New EEO Environment
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 124-129. [PDF]

: Stop wasting time in meetings: Making Meetings Meet Goals
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 130. [PDF]

: The Middle Does Not Hold
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 131. [PDF]

: One of three executive-level programs: Cornell Announces New General Managers Program
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 132. [PDF]

William N. Chernish: Reviews : Managing Conventions and Group Business, by Leonard H. Hoyle, David C. Dorf, and Thomas J.A. Jones. 1989, 349 pp. Hardbound, $39.95; and Convention Sales: A Book of Readings. ed. Margaret Shaw. 1990, 247 pp. Paperback, $39.95. Both books published by the Educational Institute of the American Hotel & Motel Association, 1407 South Harrison Road, PO Box 1240, East Lansing, MI 48826
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 133. [PDF]

Kye-Sung Chon: Reviews : Hospitality and Travel Marketing, by Alastair M. Morrison. Delmar Publishers, Two Computer Drive West, Box 15-015, Albany, NY 12212. 1989, 532 pp. Hardcover, $28.95
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 133-134. [PDF]

: Reviews : The Harvey Girls : Women Who Opened the West, by Leslie Poling-Kempes. Paragon House, 90 Fifth Avenue, New York, NY 10011. 1989, 252 pp. Hardcover, $19.95
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 134-135. [PDF]

: About You
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 136. [PDF]

: Continuing the Relationship
Cornell Hotel and Restaurant Administration Quarterly 1990 31: 137. [PDF]

Cornell Hospitality Quarterly

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