From the Publisher: Plus Ça Change...
Cornell Hotel and Restaurant Administration Quarterly 1987 28: II. [PDF]  

Frederick W. Mosser and Paul F. Martin

Letters
Cornell Hotel and Restaurant Administration Quarterly 1987 28: 4. [PDF]  

CHRAQ News
Cornell Hotel and Restaurant Administration Quarterly 1987 28: 5-87. [PDF]  

Food for Thought
Cornell Hotel and Restaurant Administration Quarterly 1987 28: 9. [PDF]  

Martin R. Moser

Answering the Customer's Complaint: A Case Study
Cornell Hotel and Restaurant Administration Quarterly 1987 28: 10-15. [PDF]  

John M. Tarras

Managing Labor Costs with the Targeted Jobs Credit
Cornell Hotel and Restaurant Administration Quarterly 1987 28: 18-19. [PDF]  

Robert Alan Palmer

Employee Drug Use: Just Say No
Cornell Hotel and Restaurant Administration Quarterly 1987 28: 20-22. [PDF]  

Lynn M. Huffman and Jay R. Schrock

Corporate Day Care: An Answer to the Labor Shortage
Cornell Hotel and Restaurant Administration Quarterly 1987 28: 22-24. [PDF]  

Robert H. Dedman

John Meeske: The Club Approach to Resort Marketing
Cornell Hotel and Restaurant Administration Quarterly 1987 28: 25-29. [PDF]  

Dennis H. Ferguson

Hidden Agendas in Consumer Purchase Decisions
Cornell Hotel and Restaurant Administration Quarterly 1987 28: 30-38. [PDF]  

James R. Pickworth

Minding the Ps and Qs: Linking Quality and Productivity
Cornell Hotel and Restaurant Administration Quarterly 1987 28: 40-47. [PDF]  

Peter C. Yesawich

Hospitality Marketing for the '90s: Effective Marketing Research
Cornell Hotel and Restaurant Administration Quarterly 1987 28: 48-57. [PDF]  

Walter A. Green and Harold Lazarus

Corporate Education Centers: A Growing Hospitality Segment
Cornell Hotel and Restaurant Administration Quarterly 1987 28: 58-65. [PDF]  

Leo M. Renaghan and Michael Z. Kay

What Meeting Planners Want: The Conjoint-Analysis Approach
Cornell Hotel and Restaurant Administration Quarterly 1987 28: 66-76. [PDF]  

Ronald N. Paul

Focus on Restaurant Expansion
Cornell Hotel and Restaurant Administration Quarterly 1987 28: 77. [PDF]  

Raymond S. Schmidgall and Jack D. Ninemeier

Budgeting in Hotel Chains: Coordination and Control
Cornell Hotel and Restaurant Administration Quarterly 1987 28: 78-84. [PDF]  

J. S. L.

From the Editor: The Last Hurrah and the Long Goodbye
Cornell Hotel and Restaurant Administration Quarterly 1987 28: 88. [PDF]  

Gail Pearson

The Restaurateur's Reply
Cornell Hotel and Restaurant Administration Quarterly 1987 28: 11-1. [PDF]  

Ann Atkinson, Cindi Branch, and Greg LaHatte

Training for Excellence
Cornell Hotel and Restaurant Administration Quarterly 1987 28: 15-1-17. [PDF]  

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