Cornell Hospitality Quarterly

 

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Cornell Hospitality Quarterly, Vol. 49, No. 2, 211-213 (2008)
DOI: 10.1177/0010880407306667

The 5-P Model Is SPOT On

Donald M. Davidoff

Archstone-Smith, ddavidoff{at}archstone.smith.com

The 5-P Model is a well-constructed method for change management, particularly with its requirement of establishing proof of the change's effects. Comparing it to another framework, SPOT (strategy, process, organization, and technology), the two approaches work similarly. The change method to be used depends in part on the personality of the change leaders and nature of the organization.

Key Words: change management • leading change • hotel management


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