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Cornell Hospitality Quarterly, Vol. 49, No. 1, 28-41 (2008)
DOI: 10.1177/1938965507311499

Accessibility of Hospitality and Tourism Websites

A Challenge for Visually Impaired Persons

Juline E. Mills

Purdue University, millsje{at}purdue.edu

Jee-Hee Han

University of Dayton, JeeHee.Han{at}notes.udayton.edu

Joan Marie Clay

University of North Texas, jclay{at}unt.edu

An analysis of twenty websites operated by hospitality and tourism companies found numerous issues that would interfere with the use of those websites by persons with visual impairments. While the U.S. courts have been mixed on the question of whether the Americans with Disabilities Act applies to websites, the wise course is for hotel and tourism companies to ensure that those with visual impairments are easily able to use their sites. One source of design guidelines is the Web Content Accessibility Priority 1 Guidelines, developed by the World Wide Web Consortium.

Key Words: website accessibility • Americans With Disabilities Act • ADA • visual impairment accessibility


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