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Cornell Hotel and Restaurant Administration Quarterly
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Developing In-House Careers and Retaining Management Talent

What Hospitality Professionals Want from Their Jobs

Kate Walsh

Cornell University School of Hotel Administration, kmw33{at}cornell.edu

Masako S. Taylor

Center for International Education of Kansai Gaidai University in Japan, mstaylor{at}kansaigaidai.ac.jp

One of the primary challenges the hospitality industry faces continues to be high levels of turnover. In this study, the authors examine turnover intentions of one of the most critical groups of employees: management staff. Using a sample of Cornell University School of Hotel Administration graduates from 1987 through 2002, the authors identify the job features that enhance managers' commitment levels to their organizations and to the overall industry, as well as reduce their likelihood of leaving both. Results suggest that hospitality managers are taking charge of their careers. They are looking for challenging jobs that offer growth opportunities, as well as competent leadership and fair compensation. To the degree these job features are in place, hospitality managers' commitment levels will rise. Managers' commitment to performing challenging work especially reduces their likelihood of leaving their companies and the industry.

Key Words: hospitality industry turnover • managerial retention • self-directed careers

Cornell Hotel and Restaurant Administration Quarterly, Vol. 48, No. 2, 163-182 (2007)
DOI: 10.1177/0010880407300521
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