This Article Full Text (PDF) Alert me when this article is cited Alert me if a correction is posted Services Email this article to a friend Similar articles in this journal Alert me to new issues of the journal Add to Saved Citations Download to citation manager Request Permissions Request Reprints Add to My Marked Citations Citing Articles Citing Articles via Google Scholar Google Scholar Articles by Gröschl, S. Search for Related Content Social Bookmarking                   What's this?

Persons with Disabilities

A Source of Nontraditional Labor for Canada’s Hotel Industry

School of Hospitality and Tourism Management at the University of Guelph, sgroschl{at}uoguelph.ca

An exploratory study of fourteen Toronto hotels found that these hotels employ relatively few persons with disabilities. While responding human resources managers agree that hiring those with disabilities is a good practice, they noted numerous barriers to increased employment. Among the barriers is the fact that many people do not know how effective persons with disabilities can be in the hotel setting. Other barriers to be overcome are the lack of communication among employee groups and a failure of local employment agencies to work with hotels in placing persons with disabilities, as well as the physical layout of the hotels themselves. While the study is specific to Toronto, it seems reasonable to believe that the underlying causes of failure to employ persons with disabilities extend to other Canadian markets and, indeed, to other markets in North America.

Key Words: employees with disabilities • human resource management • Canadian hotel organizations

CiteULike    Connotea    Del.icio.us    Digg    Reddit    Technorati    What's this?