Cornell Hotel and Restaurant Administration Quarterly

 

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Cornell Hotel and Restaurant Administration Quarterly, Vol. 46, No. 1, 47-51 (2005)
DOI: 10.1177/0010880404272016

Preparing for Disaster

Recommendations Based on the Blackout of '03

Robert J. Kwortnik

Cornell University School of Hotel Administrationrjk34{at}cornell.edu

Based on the experience of hoteliers caught in the blackout of '03, this checklist will help managers plan for power interruptions due to either man-made or natural causes. An organized approach to disaster planning provides a guide for maintaining guest service and for supporting the staff members who will provide that service in difficult circumstances. The checklist will help managers analyze the most likely problems caused by a protracted power outage and outlines preparations to address those problems.

Key Words: disaster planning • blackout of 2003


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