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Cornell Hotel and Restaurant Administration Quarterly
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The Storms of Summer

Lessons Learned in the Aftermath of the Hurricanes of '04

Barbara A. Higgins

Walt Disney World® ResortBarbara.A.Higgins{at}disney.com

Unlike the hoteliers chronicled in the accompanying report on the blackout of '03, the Walt Disney World® Resort did not face an electrical blackout when three hurricanes passed through Florida during the hurricane season of 2004. However, the dangerous storms forced Walt Disney World to suspend operations and ask guests to remain in their hotel rooms. The storms' violence also caused the company to fine-tune its disaster plan. With an emphasis on communication and support of employees, the company's plan allowed the Walt Disney World Resort to resume operations after the storms, even while it assisted employees with storm relief.

Key Words: Walt Disney World Resort • hurricanes of 2004 • disaster planning

Cornell Hotel and Restaurant Administration Quarterly, Vol. 46, No. 1, 40-46 (2005)
DOI: 10.1177/0010880404272444
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