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Cornell Hotel and Restaurant Administration Quarterly
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The Cost of Turnover

Putting a Price on the Learning Curve

Timothy R. Hinkin

J. Bruce Tracey

Employee turnover does more than reduce service quality and damage employee morale—it hits a hotel's pocketbook.

Cornell Hotel and Restaurant Administration Quarterly, Vol. 41, No. 3, 14-21 (2000)
DOI: 10.1177/001088040004100313
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